Confirmation letter service refers to the written certificate issued by the bank in the name of corporate customers by audit firms and accounting firms in order to reflect the deposits, loans and other matters of corporate customers in the bank.
1、The Institution and Its Contact Information for Confirmation Letter Service of Our Bank
Our bank's confirmation letter service is subject to centralized processing, with the head office handling the paper confirmation letters offline sent by customers throughout the bank. The format of the confirmation letter that our bank centrally accepts is Annex Format 1 (items 1-14 and attachments), Format 2, and the format of capital verification business in "财办会〔2024〕2号《银行函证工作操作指引》". Letters in formats other than the above will be forwarded to the corresponding branch for processing upon receipt. The head office does not accept on-site follow-up letters.
The institution responsible for centralized acceptance of confirmation letter services is as follows:
|
Branch |
Mailing Address of Confirmation letter |
Postal Code |
Telephone |
Inter bank No |
|
Head Office (handling the paper confirmation letters of the whole bank) |
Central Operations Center of Nanyang Commercial Bank, 5th Floor, Building 1, China Xinda (Hefei) Disaster Recovery and Support Base, No. 2599 Hangzhou Road, Baohe District, Hefei City, Anhui Province |
230091 |
0551-63858940 |
503290000007 |
For special circumstances with strong timeliness such as confirmation letters for capital verification services, our branchs support on-site follow-up services. For on-site follow-up letters, the accounting firm should provide an additional introduction letter with the authorized seal of the accounting firm, and the follow-up personnel should bring their identification documents for processing.
The address and contact information of the branches that support on-site follow-up services can be found at the end of the document.
2、Acceptable Matters (Items 1-14 and Attachments) and Their Handling Institutions
For centralized processing letters, letters only include items 1-13 and confirmation letters for capital verification services shall be handled by the head office. In case the confirmation letters include item 14 or the attachments, they shall be accepted by the head office and then transferred to the branch for processing.
3、Scope of Confirmation Letters and Seal for Reply
The scope of confirmation letters is the branch where the customers opened the accounts (Sub-branch customers shall also fill in the branches) or the head office. Our bank confirms all businesses handled by our bank (excluding affiliated institutions of Xinda Group) within the letters filled out by the customers.
For the centralized processed letters by the head office, the reply seal is "南洋商业银行（中国）有限公司函证业务专用章". For the confirmation letters processed by the branches, the reply seal is "南洋商业银行（中国）有限公司XX分行营业专用章".
4、Fee Standards for Confirmation Letter Services
Our bank actively deducts the confirmation fee from the deduction account recorded in the confirmation letter. The charging standard is CNY200 per copy.
When delivery services are needed, a mailing fee will be charged. In case if the return address is located in Chinese Mainland, the mailing fee is CNY20 per copy.If not, we will charge according to the courier company's fee standards.
Our Bank waives the confirmation fee of confirmation letters for small enterprises, microenterprise and self-employed businesses. Mailing fee is not waived.
5、Requirements for Reserved Seals Required for Confirmation Letters
The seal affixed by the customers on the paper confirmation letters must be their reserved seal in our bank (either the official seal or the financial seal combination reserved for the deduction account, choose one).
6、Information Filling Requirements of Confirmation Letters Format 2
The following information needs to be filled out completely and clearly: letter recipient, accounting firm and their reply address/contact person/phone/postal code/email, audited entity or financial product, accounting year (or period), letter reference date, fee account, and seal of the audited entity or financial product. If the confirmation letter includes the cancellation of the bank account, the start and end dates of the account cancellation should be filled out completely and clearly.
7、Complaints Hotline
NCB (China) Customer Complaints Hotline：95327
Calling from Hong Kong/Macau/Taiwan/Overseas：(86551) 95327
Attachment: The address and contact information of the branch where our bank accepts on-site follow-up letters are as follows:
|
Branch |
Mailing Address of Confirmation letter |
Postal Code |
Telephone |
Inter bank No |
|
Head Office(handling on-site follow-up letters of Strategic Customer Dept) |
Nanyang Commercial Bank, No. 898, Puming Road, Pudong New District, Shanghai, China |
200127 |
021-20337631 / 38566521 / 20337685 / 38566749 |
503290000007 |
|
Beijing Branch |
1/Floor A、B、C、D Areas and 2nd Floor, Tower B, Jiacheng Plaza, 18 Xiaguangli, Dongsanhuan Road, Chao Yang District,Beijing,China |
100027 |
010-58390706 / 58390754 |
503100000015 |
|
Dalian Branch |
No.1 1F,No.1-3 2F, 3F Harbour Center, No.1 Wuwu Road, Dalian, China |
116001 |
0411-39669098 |
503222000013 |
|
Shanghai Branch |
Room 101-102, 1F, 229 Jiangning Road, and 8F (Excluding Room 801), 9F&10F, 219 Jiangning Road, Jing'an District, Shanghai, China |
200041 |
021-20337542 / 20337545 |
503290004522 |
|
Wuxi Branch |
1/F No.103、28/F No.2801-2807, United Financial Building, 8 Financial Eighth Street, Economic Development Zone, Wuxi, Jiangsu, China |
214125 |
0510-68858028 |
503302004453 |
|
Suzhou Branch |
Building2,No.88Huachi Road, Suzhou Industrial Park，Jiangsu Province, China |
215021 |
0512-69862238 |
503305000019 |
|
Hangzhou Branch |
Room 2201-2204&2301-2302，Huafeng International Business Building,No.200 Xinye Road,Jianggan District,Hangzhou Zhejiang,China |
310016 |
0571-87248926 / 87249103 |
503331000012 |
|
Hefei Branch |
1/F and 10/F,Building B，Land Square Baiyue Center,No.288 Huaining Road, Zhengwu District, Hefei, Anhui, China |
230071 |
0551-62750921 |
503361000013 |
|
Qingdao Branch |
Floor 1,Floor 22-24,Building 1,No.17,Lianyungang Road,Qingdao,China |
266034 |
0532-66707601 |
503452009034 |
|
Wuhan Branch |
41st Floor, Wuhan Poly Plaza,99 Zhongnan Road,Wuchang District,Wuhan,Hubei Province,China |
430071 |
027-59271920 |
503521004461 |
|
Guangzhou Branch |
1F/Room103, Central Tower, No.5 Xiancun Road, Pearl River New Town, Tianhe District, Guangzhou, China |
510623 |
020-88522145 |
503581000019 |
|
Shenzhen Branch |
1001-1008, 1010-1011, Podium Building, No. 3 and 4, Excellence Century Center, Fuhua 3rd Road, Futian District, Shenzhen, China |
518034 |
0755-82345133、82330190 |
503584000016 |
|
Shantou Branch |
Room 120, 211, 308, Building 1, Zhucheng Road, No. 17, Linghui Bay Plaza, Zhugang New Town, Longhu District, Shantou City, Guangdong Province, China |
515041 |
0754-88943162、88943163 |
503586000010 |
|
Nanning Branch |
1/F&13/F Cinda Tower,No.19 Fengxiang Road,Nanning,Guangxi,China |
530022 |
0771-5562052 |
503611000017 |
|
Haikou Branch |
1/F,2/F&B1F,Nanyang Bldg,No.81 Binhai Ave,Haikou,Hainan,China |
570105 |
0898-66553277 |
503641046684 |
|
Chengdu Branch |
No.1, 1/Floor&3/Floor, Unit 1, Block 1,Zun Cheng INTL, No.59 Jinhe Road, Chengdu, China |
610015 |
028-86289360 / 86289361 |
503651000015 |
|
Chongqing Branch |
2F/Unit 1, 22F/Unit 1-2、6-8, Jiajin International Building, No.10 Guihua Street Branch Road, Jiangbei District, Chongqing, China |
400025 |
023-67622538 |
503653000019 |
|
Nanjing Branch |
Room 1701, Building 10, No. 377, Jiangdong Middle Road, Jianye District, Nanjing, Jiangsu Province, China |
210019 |
025-66660212 |
503301000011 |